North Staffordshire Combined Healthcare NHS Trust is proud to announce that its primary care leadership of Moorcroft Medical Centre and Moss Green Surgery has been rated as Outstanding by the Care Quality Commission – the highest leadership rating it is possible to achieve.
The Outstanding rating from CQC in the well-led domain of its inspection of Moorcroft Medical Centre and Moss Green surgery – carried out in November 2021 – is accompanied by a Good rating for all other domains – Safe, Effective, Caring and Responsive.
The CQC said of Moorcroft Medical Centre “leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care.”
Commenting on the CQC inspection results, Chief Executive Peter Axon said: “We couldn’t be more delighted or more proud of this fantastic recognition by CQC of the quality of care provided by Moorcroft Medical Centre and its outstanding leadership.
“The development and management of primary care services was a new innovation introduced by Combined Healthcare three years ago and this independent endorsement of the success flowing from that decision could not be more welcome.
“Of course, the most important thing to celebrate is that patients of Moorcroft Medical Centre and their loved ones can be absolutely assured that they are receiving care that is of the highest quality.
“This is further welcome confirmation that Combined Healthcare’s overall mission – to be Outstanding in ALL we do and HOW we do it – continues to develop and deliver.”
Clinical Director for Primary Care Mark Williams said: “This result is a testament to the hard work and dedication of the team at Moorcroft Medical Centre, led by the Primary Care senior service lead, Kim Stanyer and clinical lead, Kate Lilley, supported by Laurie Wrench and Lydia Chigumira from the governance team at Combined. Congratulations and thanks are due to all concerned.
“The CQC emphasised the positivity within the practice and we know that this culture leads to safer and better care for patients. We intend to continue and build on this success.”
The CQC said
“We rated well-led as Outstanding because:
- The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care.
- There was a demonstrated commitment to best practice performance and risk management systems and processes.
- Leaders were dedicated to reducing risk and protecting patients from harm, the service had made the decision to appoint external consultants to ensure the service was as safe as it could be
- Practice leaders were innovative and openly shared with others.
- Staff views and suggestions were actively used to make improvements to services within the practice.”
The CQC also reported
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
- Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- One of the practice nurses had set up a series of videos for staff which demonstrated donning and doffing of personal protective equipment for infection prevention and control measures. These had been well received by the whole practice team.
- it was clear that the practice derived learning from events and used this to improve practice
- We saw examples of actions taken on recent alerts for example, regarding sodium valproate and that this search was regularly reviewed. Where actions related to guidance the senior operations lead for the practice in collaboration with the practice pharmacist ensured these were recorded and cascaded to staff.