Towards Outstanding

Delivered by Dr Buki Adeyemo, Medical Director

Hi all

I am pleased to write this week’s blog as Caroline is away on holiday. Caroline wanted to say a special thanks to all staff particularly following our successful CQC report last week.

The most recent chapter in our journey of improvement came to an end on Tuesday 21 February when the Care Quality Commission (CQC) published its reports and ratings into our services following its inspection in September 2016 and awarded us an overall rating of ‘Good’!

Thank you to each and member of staff for playing their part in helping to get us to this position and demonstrating the high quality care they deliver on a daily basis. This is a remarkable achievement by our entire staff – from the frontline, through support functions and back office, to senior management and our Board. It was particularly heartening to hear from the CQC that they thought the improvements we’ve managed to secure are amongst the most remarkable in terms of their speed of any they have seen in the NHS.

A successful event was held at Harplands Hospital on Tuesday involving staff, stakeholders, service users and carers to celebrate our ‘Good’ rating and to launch the next chapter in our journey of improvement – Towards Outstanding.

The event was livestreamed via our Facebook and YouTube pages and videos of the day can be found here. The Trust’s full news article, which includes a breakdown of how each of our core services rated, can be found here, while the CQC’s report can be found here. You can also listen to a great interview on BBC Radio Stoke on the morning of the event with Caroline Donovan here.

Thank you to everyone who has completed their ROSE e-learning. As a result we are well ahead of target. Last Wednesday I attended our second ROSE deep dive session with Clinical Directors and Heads of Directorate from all our clinical directorates. These sessions are intended to identify where things are going well, what actions need to happen and what more support we can give from corporate teams to implement the new electronic record system. I was pleased to hear that we had almost reached out target for staff booking themselves on for classroom training and had exceeded our target for the number of staff completing e-learning. During the deep dive we looked at how each directorate will change the way it operates as a result of ROSE, from paperless working processes to developing new clinical practice such as standardising assessment tools and outcomes measures and then the need for new devices such as laptops and scanners in preparation for ROSE. It was clear some directorates are finding this a major task, though it was excellent to hear Substance Misuse services have launched a system called HALO for the inpatient unit from 14 February. We have asked our ROSE project team to offer additional support at team level where this is the needed. However, overall I get the sense of growing excitement and anticipation and I look forward to our next deep dive session on 29 March. 

Following the great success of our Discover Your Future recruitment campaign in the summer of 2016, we’re holding further one-stop events at Harplands Hospital on Saturday 4 March from 9am-12pm and Wednesday 8 March from 5.30-9pm. These events are open to registered mental health nurses (RMNs) and registered learning disabilities nurses (RLDNs) only. We’re asking anyone interested in attending to register via our dedicated recruitment website at A member of the recruitment team will contact those who complete the simple online form to arrange an appointment for one of the one-stop dates.

At these events, attendees will have the opportunity to apply for available posts on the day, be interviewed by a panel and potentially leave with a job offer. If they pass through all the stages and are given a conditional offer, they will have their occupational health check at the same time. A series of adverts on Signal Radio to promote the events and wider campaign starts on Monday 27 February, while adverts have also been placed in a number of publications in the region to attract registered mental health nurses from further afield. Please encourage friends who are interested in working for us to attend – thank you.

Meanwhile, we have also launched a new Twitter account - @CombinedNHSJobs – which is our official Twitter feed for the recruitment team at the Trust. Please follow and share any and all tweets from this account!

That’s all for this week - Andy Rogers, Director of Operations, will write the blog next week.