Staff Survey results show progress continues

Staff Survey results show progress continues

Thank you to everyone who completed the recent annual NHS Staff Survey. The results are in and they confirm that our journey of improvement Towards Outstanding continues. Coming hot on the heels of the CQC rating every one of our services as ‘Good’ or ‘Outstanding’, it’s welcome further evidence that our journey of improvement is also being felt and recognised by our staff.

The survey helps us to gauge how our staff are feeling, what they think about working in the Trust and the services and care we provide to our local communities. It also allows us to compare ourselves against other NHS trusts.

It’s particularly encouraging to see an improved score in “a place you would recommend to work or receive treatment” in comparison to other trusts. That’s great news and a sign our staff recognise positive change in our Trust. Other areas of improvement include:

  • 21 out of 28 categories we were average or better than average, with 10 categories ranking better than average.
  • 91% of staff believe the organisation provides equal opportunities for career progression or promotion
  • Scoring highly on staff believing that we act on service user feedback effectively
  • A low percentage of staff said they experienced bullying, harassment or abuse in the last 12 months, supplemented by a higher than average score for supporting staff health and wellbeing.

There are no significant reductions in our scores compared with last year, but we aren’t complacent. Areas that we will continue to work on improving include:

  • Staff being able to contribute toward improvements at work
  • Staff agreeing that their role makes a difference to service users and staff feeling confident in reporting unsafe clinical practice 
  • Improving the experience of our Black, Asian and Minority Ethnic (BAME) staff.

A particular priority will be creating real and lasting change in workforce race equality and supporting a culture of continual improvement that all staff can engage in. The Trust is also implementing a Towards Outstanding Engagement programme which aims to improve the skills within teams – in particular, techniques to help improve staff engagement and effective team working.

To view the survey results in full, please click here. Directorates and the Trust Board will be discussing the results and formulating plans of where we can improve even further.

Showcasing our services

On Tuesday, I was delighted to sit down with Angie Russell one of the driving forces behind the national Positive Practice in Mental Health collaborative. The meeting, which also involved our Director of Nursing & Quality Maria Nelligan, served as an excellent opportunity to discuss the excellent work being led by Angie and her husband Tony and also to talk about how we can more effectively showcase our services.

Positive Practice is a collaborative involving more than 75 organisations across the country. It has swiftly gained a tremendous reputation, with its national awards becoming among the most prestigious events in the awards calendar. We are very proud to support Positive Practice and will be ensuring we put forward as many nominations as possible for its 2018 awards!

Later on Tuesday, I was joined by our Chair David Rogers to attend a meeting involving Chairs and CEOs from organisations across the Staffordshire and Stoke-on-Trent STP patch. These meetings always prove extremely useful and informative as they enable us to talk about the issues affecting our own organisations - many of which are shared across the county.

Continuing to engage with staff as we develop our plans to introduce locality working

Our plans to introduce new integrated locality-based structures within Combined Healthcare continue apace. We’ve held a series of engagement forums with staff groups and stakeholders, while members of the Executive team have been out and about meeting teams to seek their views on the proposals. The Clinical Directors and Heads of Directorate are also discussing this in team meetings about what these proposals might mean.

Thank you to everyone who has contributed their views thus far. The driving principle of this new way of working is to strengthen how our wider community teams work across primary care, social care and community services.

The proposal currently is to have a phased approach, moving to four directorates (Stoke, North Staffordshire, Specialist Services and Urgent Care & Acute Services). These new proposals, we feel, will enable us to be even more responsive and effective in delivering compassionate care to our local service users, their carers and families. We will be holding a number of forums over the course of the next few weeks, while we will also continue to speak with front line staff and teams across the Trust to talk about locality working.

I was also really pleased to meet the CEO of Staffordshire Moorlands, Simon Baker with David Rogers, our Chairman. Simon was very positive and supportive of collaborating with us and our wider system partners to collectively serve our communities better as we move into our new locality structures.

Medical workforce workshop 

We had a great event last week led by our Medical Director, Dr Buki Adeyomo. This is the first of a series of events to engage with our medical staff on key issues and to ensure that they are at the forefront of leading and developing the Trust as we continue to move forward. This first workshop was attended by our Chairman, David Rogers, who did a question and answer session and Consultant Psychiatrist Dr Chris Link, who presented a service improvement project that had positively benefited patients on Ward 3 at Harplands. The afternoon focused on developing our Medical Strategy. I will be attending the next session to work with colleagues on how we progress going forward.

CQC planning

Much of the rest of this week has involved me working with our Clinical Directors and Heads of Directorate on our internal action plans in response to our CQC report. Myself and Maria Nelligan met with Kath Mason and Michael Fenwick, our CQC inspectors last week to discuss how we can continue to work together. The new CQC approach will involve the CQC working with us during the year between our inspections so we can expect to see them around the Trust quite frequently. 

I have also been busy working on the next steps of the CQC local system review. If you recall, I have been leading on the response to the review of the North Staffordshire and Stoke-on-Trent health and care system on behalf of colleagues in health and local government. We are in the process of planning for the upcoming CQC local system review workshop for partners on Wednesday 21 March and will be welcoming Ed Moses, Deputy Director at the Department of Health, to the event and I look forward to sharing more information on this in due course.