A week of celebrations and opportunities

Hi all...


A week of celebrations and opportunities

I hope everyone enjoyed a pleasant and relaxing Bank Holiday break in the sunshine.  And many thanks to all of our staff who were working over the period.

What a week that was!  It was a week when we celebrated our journey of improvement to date and kept up the pace and trajectory towards outstanding we started on over four years ago.

On May Day, we held our live celebration at Harplands Hospital of our fantastic CQC results, attended by staff, service users and stakeholders.  Many thanks for all those who attended.

Hosted by myself and our Chairman, David Rogers - the event was livestreamed across social media and included live links to our two Outstanding Services - the Adult Rehab Team at Summers View and Florence House hosted by our Medical Director, Buki Adeyemo and our Community CAMHS Team at Dragon Square hosted by our Director of Nursing, Maria Nelligan.

You can relive highlights of a great event - including a special CQC Celebration Film featuring staff and management talking about the achievement - in the films below.   They have also been made available via our YouTube channel, where the Celebration Film received over 300 views in the first four days alone! 


Performance improvement shows no sign of let-up  

Far from resting on our laurels, the Performance Management sessions I attended last week - with each Directorate presenting on their achievements, performance and challenges - indicates that we're continuing to improve without let-up.

Of course, we're never complacent and I really recognise the massive pressures everyone is under, so it's great to see the continuing results our fantastic staff are managing to deliver. Highlights included:

  • great performance by our NOAP Directorate on reducing Delayed Transfers of Care, down from above 30% last year to almost none;
  • significant increases by both the Children and Young People Directorate and the Adult Mental Health Inpatient Directorate in the numbers of responses to the Friends and Family Test, with virtually all recommending the service as a place to receive care;
  • our High Volume Users pilot being shortlisted for a national HSJ Award.

There are still challenges to address, in particular the recording of clinical supervision and ensuring that all activity is recorded on Lorenzo.


Progress towards locality working continues

Our progress towards our new structures based on locality working continues.  Last week, we launched the Management of Change period for our first phase.  We also confirmed the dates for Directorate Engagement Sessions - see  for the full details

Please book onto one of the sessions - it is early important that you feel engaged and we hear your views.

I have previously mentioned the dedicated website - -  we have created to keep everyone up to date, including tools to allow anyone to ask us a question and have it answered.  It's good to see that these tools are being used and are really ramping up.

You can check our FAQs page initially to check if your question has already been asked and answered.

If it hasn’t been asked yet, you can do so by using our “Hearing your Voice” form. You can also use this form to submit a comment to us.  You can choose to give us your name or remain anonymous.

Amongst the questions asked and answered so far, with answers on the FAQ page, are:

  • Will I be expected to assess children and adolescents, and if so, will I receive specialised training to do this?
  • Will all clinical staff and Professionals allied to medicine be going through the management of change?
  • Will there be a community secondary service or will we now be a primary service?
  • Are all community staff being distributed among GPs?
  • Will we have to apply for our own jobs?
  • Will we have any choices where we are?
  • What happens to our caseloads?
  • How will these changes affect Substance Misuse Services?
  • Where will the bases be for the integrated services?
  • Which staff members will be going through a management of change process and when will this happen?
  • Are staff going to ne made redundant or offered early retirement?”

'Towards Smokefree'

As you will know most if our wards at Harplands, A&T, Darwin, Dragons Square, Summers View and Florence House are now tobacco smoke free including the garden areas.

Together we have made significant steps collaboratively in stopping smoking in wards and gardens, and offering smoking cessation advice and Nicotine Replacement Therapy. Thank you to all our patients, visitors and staff that have worked tremendously hard in supporting our journey.

In addition we have recognised that patients are leaving the wards at Harplands to smoke, and congregating outside reception. We have a bit more to do. The signs at key points at Harplands will be reinforced and revised reminding patients and visitors that we are now a smoke free site. It will also sign post where to get advice and support with regards to stopping smoking. Staff are also asking visitors and patients to move away from the area to smoke and we all have a part to play in this.

We are all committed to making our hospital and grounds a pleasant and healthier environment, and ask that staff, patients and visitors are tolerant as we move forward with this significant change.  Together we have made significant steps collaboratively in stopping smoking in wards and gardens, and offering smoking cessation advice and Nicotine Replacement Therapy. Thank you to all our patients, visitors and staff that have worked tremendously hard in supporting our journey.

If you wish to speak to someone further and have any further ideas to help in this implementation we also have a smoke free inbox which you can send your ideas to ( or speak to Amanda Miskell, our Trust lead for a smoke free environment.


Visit to Ward 3

I was really pleased to go to visit ward 5 last week as part of the board visit programme. I was met by really committed and enthusiastic staff - thank-you particularly to Jayne Underwood deputy ward manager who showed me round and shared a wonderful patient story with me of how the service had made a real difference to a service user and family.


I also interviewed with Maria Nelligan and some of the nurses and service users for our head of nursing post but unfortunately we were unable to appoint. Thank-you to everyone for their help with this and although disappointing it is important to ensure we get the right fit for the role.


Annual REACH Awards nominations deadline only 3 weeks away!

Can I remind everyone that the other great way we recognise staff achievements is through our annual REACH Awards, taking place this year on the NHS 70th Anniversary on 5th July.  Nominations are open and I would urge you all to take this opportunity to have a think about a person or team who you know who have done great things and nominate them for a REACH Award.  

You can do so really easily via the REACH website at