How to access us in a crisis

07 Aug 2017

How to access us in a crisis

If you are concerned about your mental health or someone you care for you can contact the ACCESS TEAM directly on 0300 123 0907 (OPTION 1) or 07739 775202 if this number is unavailable

If you have a hearing impairment and are unable to utilise the telephone, you can text the Access Team on 07739 775202 and the team will respond as soon as possible (please note: this text service is available during the normal service hours and is charged at your network provider's rate).

If you need urgent help but can wait until the next day then your GP can be the first point of contact to help navigate the best service for you.

If you feel unsafe and need immediate help go to your nearest hospital with an Accident and Emergency (A&E) Department.

If you are concerned about an immediate risk of harm - either to yourself or someone else - then phone 999.

Patient Information: Access Team leaflet.pdf

How to access each of our services

Improving access to psychological therapies (IAPT)

Healthy Minds Stoke-on-Trent

Healthy Minds is a consortium made up of specialist mental healthcare providers - North Staffordshire Combined Healthcare NHS Trust, Changes and North Staffs Mind - that provides talking therapies and self-help courses for people with common mental health difficulties such as mild to moderate anxiety and depression. The service is available to adults (over 18) who live in Stoke-on-Trent or who are registered with a Stoke-on-Trent GP.

0300 123 0907 (option 2) - 9am-5pm (Monday to Friday - clinics also offered in evenings and Saturday mornings)


North Staffordshire Wellbeing Service

North Staffordshire Wellbeing Service are a team of NHS specialists trained to deliver effective talking therapies, support and rehabilitation for the most common types of problems that affect all of us at some point in our lives. You can self-refer by simply phoning the team and an appointment convenient to you will be arranged. You can also self-refer by visiting the service’s dedicated website here, while your doctor, or any other healthcare professional can also refer you. The service is open to clients aged over 16 who are registered with a GP practice within North Staffordshire.

01782 711651 - 8am-8pm (Monday to Thursday), 9am-5pm (Friday)


Child and adolescent mental health services (CAMHS)

CAMHS advice line

The purpose of advice line is to:

It can accessed by:

This will enable quicker assessments and ensure young people are supported in the most appropriate service. We would encourage anyone wishing to make a referral to use the advice line in the first instance.

01782 408383 - 9am-5pm (Monday to Friday)


CAMHS Central Referral Hub

The CAMHS service is made up of multi-disciplinary teams staffed by social workers, mental health nurses, therapists, clinical psychologists, mental health practitioners and child and adolescent psychiatrists. They work with parents and children to promote the development of children and young people so they can flourish at home and when they get to school. Services available are for children, young people and their families/carers who have concerns about mental health, behaviour or emotional wellbeing.

0300 123 0907 (option 4) - 9am-5pm (Monday to Friday)

Support is also available from the following... 

Staffordshire Mental Health Helpline

Tel: 0808 800 2234

Text: 07860 022821


Staffordshire Mental Health Helpline is available from 7pm-2am during weekdays and 2pm-2am during weekends.

NHS 111

Trained nurses can give you help and support 24-hours- a-day via telephone on 111.


Tel: 08457 90 90 90

Textphone: 08457 90 91 92

Samaritans offers a 24-hour confidential telephone helpline. You can also get in touch via or by writing to them. More information is available on their website here.