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Patient volunteers sought to assess Trust's inpatient services

05 Feb 2018

Patient assessors are being sought to make their views known about the quality of North Staffordshire Combined Healthcare NHS Trust’s care environments.

The volunteer assessors will be part of teams of inspectors who will evaluate the Trust’s inpatient areas as part of the national Patient-Led Assessment of the Care Environment (PLACE).

PLACE is an annual assessment of hospitals, hospices and independent treatment centres providing NHS funded care that focuses on cleanliness, as well as food, hydration, privacy and dignity, how well premises are equipped for people with dementia and how well they meet the needs of people with disabilities.

The results are made public and, as well as showing how trusts are performing nationally and locally, will help to drive improvements in the care environment.

Inspections will take place within inpatient areas at Harplands Hospital, Dragon Square, Summers View, Florence House, Darwin Centre and Assessment and Treatment Unit.

Training sessions to support patient assessors will be held at Harplands on Monday 12 February at 2pm and on Friday 23 February at 11am.

The Trust achieved the following results in 2017:

Perfect 100% scores were achieved by the following Trust sites in one or more areas:

Maria Nelligan, Director of Nursing & Quality, said: “The unique perspective provided by patient assessors means they are an invaluable part of the PLACE inspection team. Assessors are required to be objective and unbiased and must possess a clear commitment to quality and to viewing the hospital environment in its widest sense.

“Their contribution towards ensuring our standards are as good as they can possible be is hugely appreciated.”

For those interested in taking part, or for more information, please contact Anne Melville, Support Service Advisor, on 01782 275001.