North Staffordshire Combined Healthcare NHS Trust is proud to publish its 2023/24 Quality Account.
Quality Accounts, also known as quality reports, are produced annually to provide information and assurance for service users, families, carers, the public and commissioners that the Trust reports on quality, and shows improvements in the services we deliver.
Quality Accounts look back on performance from the previous year, describing what the Trust has done well, and where improvement is required. They also look forward, describing areas that have been identified as priorities for improvement resulting from patient and public consultation.
In their introduction to the Quality Account, our Chief Executive Dr Buki Adeyemo and Chair Janet Dawson say:
“This Quality Account provides the Trust’s latest testament of the quite remarkable journey whose destination we used to call “Towards Outstanding” and which, for the past five years, we have called towards being Outstanding in ALL we do and HOW we do it.
“It stands once again as both a public record and as a tribute to our staff, our partners, our volunteers and all those who have displayed, sometimes in the most challenging of times, the best that the NHS and our local communities can be.
“Of course, the bedrock of our success is our commitment to delivering outstanding services that live up to our promise of being safe, personalised, accessible and recovery- focused.
“We place on the record our pride at delivering an unprecedented 25th consecutive year of achieving financial surplus, making us one of the strongest financial performers in our region.
“One thing we keep constantly in mind is that strategies, plans and aims are nothing without brilliant, talented, determined and compassionate people to make them a reality. If there is one major theme that has run throughout everything we have done this year, it has been our unwavering commitment to protecting and promoting the health and wellbeing of everyone for whom we have responsibility – service users and staff.
“We hope that this Quality Account provides you with a clear and concise picture of how important quality improvement, safety and service user and carer experience is to us at North Staffordshire Combined Healthcare NHS Trust.”
