The Patient Advice and Liaison Service (PALS) is available throughout the NHS, providing people with extra support and advice when using health services.
Our PALS team can:
- provide you with information about our services
- provide you with a variety of health information and details of other organisations that can help you
- help with problems that you haven’t been able to sort out with staff on a ward or in a clinic
- inform you how to make a complaint
- inform you about independent organisations that can assist you with a complaint
- listen to your views on how we can improve our services
Contact the patient experience/PALS team
These contacts are not intended to be used for emergency purposes. Please contact the Access Team on 0800 0 328 728 (option 1), your GP, your care coordinator or the emergency services if you need urgent assistance.
Telephone: 01782 275031
Freephone: 0800 389 9676
Email: patientexperienceteam@combined.nhs.uk (emails are monitored Monday to Friday, 9am to 5pm)
Text: 07718 971 123 (please note: this text service is available Monday to Friday, 9am-5pm and is charged at your provider’s rate)
Post:
FREEPOST RRS-YTLU-UBBY
North Staffordshire Combined Healthcare NHS Trust
Patient Experience Team
Harplands Hospital
Hilton Road
Stoke-on-Trent
ST4 6TH
