Ben Richards, Chief Operating Officer, Rachael Birks, Deputy Chief Operating Officer, and Kim Stanyer, Associate Director of Primary Care, featured in an article published by the Chartered Management Institute about the impact of management and leadership.
An excerpt can be seen below:
Chief operating officer Ben Richards CMgr FCMI joined the Trust having worked his way up in other NHS roles – during which time he gained his master’s degree in healthcare leadership and also his qualification in Executive Coaching and Mentoring (at CMI Level 7). Richards’ work life is surprisingly nomadic.
None of the executive team have their own offices. According to need and his diary, he finds a berth at one of the many clinical services, drops into one of the GP practices – or works from home.
“At first, the teams were a bit like, ‘what are you doing here, have you come to spy on us?’ Now the feedback is great. They know that they can stick their head round the door and grab me.”
Talking to any of the Chartered Managers, you sense this same easy approachability – a respect for others and what they are going through on the patient front line. This concern is appreciated and is reflected in staff surveys.
Read the full report here.
