Combined Healthcare is rated “Outstanding” by CQC

North Staffordshire Combined Healthcare NHS Trust is delighted and proud to announce that the Care Quality Commission have awarded the Trust an overall “Outstanding” rating – the highest overall rating they can award.

The news means that Combined Healthcare is 1 of only 2 specialist mental health Trusts in England with an overall ‘Outstanding’ rating. 

The CQC rated Combined Healthcare as Outstanding in Caring and Responsive domains.

It was rated Good in Safe, Effective and Well-led domains.

Commenting on the announcement, Caroline Donovan, Chief Executive, said. “Everyone who works for and with Combined Healthcare work tirelessly to provide the best possible care. Everyone should be really proud of the CQC report which recognises the really excellent compassionate and responsive way we support service users and carers day-in and day-out.“

Trust Chairman, David Rogers said “To achieve this Outstanding rating is rare and is a real testament to our excellent staff who aspire to deliver true person centred care in partnership with service users and carers. Our ambition is to continue to strengthen integration alongside our partners.”

To mark the occasion, the Trust held a Celebration Event at Harplands Hospital, where we unveiled a commemorative display to mark the occasion and recognise the magnificent contributions of our staff and service users to this stunning success

As we say in this film, “Outstanding doesn’t just happen. It is made by people. We wanted to celebrate them.”

We were delighted to invite our friends from BBC TV West Midlands to report on our great news.

Amongst the comments by CQC about Combined Healthcare in its Inspection Report are the following:

  • “The Trust had developed a lot of initiatives around the Workforce Race Equality Standards since our last inspection”
  • “Staff treated patients with compassion and kindness”
  • “They respected patients’ privacy and dignity and supported their individual needs”
  • “Staff involved patients and those close to them in decisions about their care, treatment and changes to their service”
  • “The Trust listened and acted on feedback of patients their families and carers”
  • “Risk assessments were completed and updated regularly”
  • “Managers had the right skills to undertake their roles”
  • “Staff knew how to keep patients safe and reported incidents, including abuse, when necessary”
  • “There was good leadership across the Trust from the Board”
  • “There has been a significant reduction in the number of restraints used across the wards”
  • “There was a good response to any sudden deterioration whereby patients could just walk into any location or call the duty person”
  • “Professionals and patients regarded the High Volume User service team as being highly responsive and successful”
  • “The access and crisis team’s call centre was highly responsive and exceptionally well organised”
  • “The trust was actively engaged in leading, influencing and shaping local sustainability and transformation plans”
  • “Senior leaders visited all parts of the Trust and fed back to the Board”
  • “The Trust included and communicated effectively with patients, staff, the public and local stakeholders”
  • “The Trust had been able to successfully recruit staff in a challenging recruitment environment”