Information for children and young people

The All-Age Crisis Care Centre Team (formerly known as the CAMHS Hub)

Main contact details

The Crisis Care Centre
Harplands Hospital
Hilton Road

Tel: 0800 0 328 728 (option 1)

24/7 service

Available to all ages

The CAMHS Hub is now part of an integrated service, offering support to people of all ages via our Crisis Care Centre All Age Access Team.

If you are concerned about the urgent mental health needs of a child in your care, please contact us on the above number.

The Crisis Care Centre provides advice and assessment for young people and adults presenting with acute mental health problems which require crisis intervention.

It also serves as a single point of access for all new referrals for young people who are currently not involved with mental health services.

What is CAMHS?

CAMHS stands for Child and Adolescent Mental Health Service. We offer specialist advice, assessment and treatment when children and young people have emotional, behavioural or mental health difficulties. We take referrals for young people up to the age of 18 who have a GP in Stoke-on-Trent or North Staffordshire.

Mental health is how people think, feel and act as they face life’s situations.  It affects how people handle stress and how they get on with other people. 

Mental health problems (for example – depression, anxiety, eating disorders) can affect the way people see themselves and their lives and influences the decisions they make.

Making a Referral

If you would like to make a referral to a CAMHS service, please use one of the options below.

We accept referrals from parents/carers and young people themselves. We also accept them from any professional who knows the young person well (for example – school, social care, GP or paediatrician).

Access the new Combined Wellbeing portal, where you can complete an online referral.

CAMHS referral form for parents and guardians

What Happens Next?

Following a referral, contact will usually be made with the referrer, young person and/or carer to establish the most appropriate intervention at this time. This might be a routine assessment appointment within a community CAMHS (Child and Adolescent Mental Health Service) team, an urgent assessment appointment with the Crisis Care Centre Team, signposting to a more suitable service or agreeing that no input is necessary at this time.

Child protection is everyone’s business: 

If you have any child protection or safeguarding concerns about the young person you are referring, you need to refer to Children and Young Person’s Services (Social Care) prior to making a referral to ourselves.

Useful Contact Numbers

Agency Contact Details
Action For Children. All referrals submitted via All Age Access Team   01543 510145 (Mon-Fri, 11am- 3pm) Email:
Catch 22 (Missing from home or care & child sexual exploitation) 01782 237106 Email:
Childline 0800 1111
Children’s social care (Stoke-on-Trent) Stoke on Trent Safeguarding Children Board Safeguarding Referral Team – 01782 235100 Emergency Duty Team – 01782 234234 (after 5pm) Email:
Children’s social care (Staffordshire) Staffordshire Safeguarding Children Board First Response Team – 0800 131 3126
(Mon-Thurs 8.30am–5pm, Fri 8.30am-4.30pm) Emergency Duty Team  0345 604 2886 (out of hours)
Concrete (Homeless or at risk) 0330 094 5558
Early Help (Parenting support Stoke) 01782 235100
Galaxy Youth Group (LGBT+) 0300 123 0970 Email:
Glow (Domestic/relationship abuse) 0330 0945 559 Email:
Homestart – parenting support staffordshire   Newcastle-under-Lyme 01782 938912 or 01782 437891 Staffordshire Moorlands 01538 387231
Lifeworks Staffordshire (Autism advice and support) 01782 615222 / 07861731721 Email:
New Era (Staffordshire and Stoke-on-Trent) (Domestic abuse) 0300 303 3778 (24/7 service) Live chat available via
North Staffs Young Carers   01782 793100 E-mail:
NSAAA North Staffs Asperger / Autism Association 01782 627002 Email:
NSPCC For adults concerned about a child 0808 800 5000
Papyrus (Suicide prevention) 0800 0684141 or 07860 039967 Mon-Fri 9am-10pm; BH & weekends 2pm-10pm) Email:
Samaritans 116 123
Savana (Sexual violence) 01782 433205 (24 hour message line 01782 433204) Email:
SENDIASS Special Educational Needs & Disabilities Information Advice & Support Service Stoke-on-Trent – 01782 234701 or 01782 234 847 Email:  
Staffordshire – 01785 356921 or 07891 599662 Email:
Speak Up Space (online resources) Instant messaging service available via website Support Line 0800 0051 445      For young persons – Mon 3-5pm      For parents – Wed 10.30am-12.30pm, Thu 5.30–7.30pm
Staffordshire & Stoke-on-Trent Wellbeing Service 0300 303 0923 (Mon-Fri 9.30am-4.30pm)
Stay Well – all referrals submitted via All Age Access Team 01782 418518 Email:
T3 Stars (Humankind) (Staffordshire drugs & alcohol) Newcastle       01782 639856 or 07812 467004 Leek                 01538 384361 Email:          
Visyon (Emotional health) 01260 290000 Email:
YESS Youth Emotional Support Services 01889 567756 or 07794473442 Email: (referrals via school nurse or CAMHS only)
Young Carers   0330 1231937 Email:
YoungMinds Parents Helpline  0808 802 5544 Text ‘YM’ to 85258 (24/7 service) Texts answered by trained volunteers with support from experienced clinical supervisors; texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile, Telecom Plus

Please help us to improve our service by telling us what works well and or any areas of improvement we could make.

If you have a compliment, concern or complaint, please discuss this with a member of our team, or contact the Patient Advice Liaison Service (PALS) on 01782 275031 or 0800 389 9676 or text 07718 971123 (Mon-Fri 9am-5pm, charged at your provider’s rate) or email