Visiting arrangements at Combined Healthcare

On Monday 4th January 2021, the government raised the Coronavirus Alert Level to 5 – the highest level – meaning that there is a direct risk that healthcare services across the country will be overwhelmed with demand. The country has been following National Lockdown measures from Wednesday 6th January 2021.

In response to this latest National Lockdown: Stay at Home guidance all patient visiting is suspended.

Patients should be supported to maintain contact with family and friends using virtually means.

Face to face visiting is only permitted in the following exceptional circumstances:

  1. End of Life Visiting:

If the visit is for end of life, two visitors are permitted and the visiting time may be extended. This should be supported on an individual basis. End of life visits should be as flexible as possible to meet the needs of the patient and the family. Individual patient requirements relating to end of life visiting will be made by the multi-disciplinary team (MDT) and/or Ward Manager / Nurse in Charge.

  1. Clinical Discussion with Relatives/NOK

Visiting will be permitted when important clinical discussions need to take place with relatives / NOK and these CANNOT be undertaken virtually. The decision to hold a face to face discussion must be made by the MDT and/or Ward Manager / Nurse in Charge.

In each of these situations, the following guidance MUST be followed:

Prior to booking the visit the following pre-visiting questions must be asked:

  • Are you or any household member symptomatic?
  • Are you or the household currently self-isolating?
  • Are you or a household member shielding?
  • Are you or a member of your household classed as being in a vulnerable group?

If the answer to any of the above questions is ‘YES’ then the person cannot visit at this time. 

Pre-visiting information: To be explained to the family member at the time of booking the visiting appointment

  • There will only be one visitor per patient – in exceptional circumstances such as end of life the Ward Manager / Nurse in Charge can increase this to two visitors.
  • Anyone showing any symptoms of coronavirus should not visit.
  • You will be directed to the visiting area and must stay in that room for the duration of the visit
  • You must go directly to the ward you are visiting
  • Visitors should remove coats or jackets, roll up their sleeves and clean their hands.
  • You must decontaminate your hands as you enter and exit the main building and ward (hand sanitise dispensers are located by all entrances to our buildings and at entrances to the wards).
  • You will need to wear a surgical face mask before entering the building – if you do not have one, these will be provided at closest point practicable upon entering the building or at the reception desk.
  • You will need to respect social distancing throughout your visit, including with the patient you are visiting
  • You will be provided with additional PPE on arrival at the ward, which you will have to wear before entering the ward and remove when leaving, the ward staff will assist you with this.
  • You must continue to wear your face mask until you have left the main building
  • Your visit will last a maximum of 45 minutes
  • There are no waiting areas for other family members such as escorts and drivers – therefore only the visitor must enter the main building
  • Personal belongings: Visitors should bring as few personal belongings as possible with them, e.g. bags, handbags, electronic devices, gifts and food for the patient.
  • Children (under 18) are unable to visit at present.
  • If you have any special requirements to support the visit e.g. wheelchair access, we will do our best to support your visit at the time you have requested. However, to support your safety and that of others we may need to ask you to re-schedule the visit.
  • Wards must keep a list of hospital visitors’ names and contact details, to aid the NHS Test and Trace teams if contact tracing is indicated.

Please DO NOT arrive early for your visit as there will be not be a waiting area available